Privacy Policy — tk1921
Your privacy matters to us. This policy explains exactly what data tk1921 collects, why we collect it, how we store it, and the rights you hold as a player on our Bangladesh platform.
This Privacy Policy ("Policy") describes how tk1921 ("we", "us", "the Platform") collects, processes, stores, shares, and protects the personal information of individuals who register for, access, or use the tk1921 website at tk1921.bet and all associated services ("the Services"). The Platform is operated for players in the Bangladesh market.
By creating an account or using any part of the Services, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.
This Policy forms an integral part of the tk1921 Terms & Conditions. Reading both documents together will give you a complete understanding of your rights and obligations as a tk1921 player.
tk1921 collects only the personal data that is necessary to provide a safe, compliant, and enjoyable gaming experience for players in Bangladesh. The categories of data we collect are as follows:
Full name, date of birth, gender, and a copy of any government-issued photo identification document submitted during account verification.
Email address, mobile phone number, and residential address. This is used for account communications, withdrawal verification, and responsible gaming outreach.
Mobile wallet identifiers (bKash, Nagad, Rocket, Upay), bank account references, deposit and withdrawal transaction records, and account balance history. We do not store full card numbers.
Game session logs, betting history, wagering patterns, login timestamps, device type, operating system, browser version, and in-app navigation paths.
IP address, device fingerprint, cookies, and similar tracking technologies used to maintain session security and detect fraudulent access attempts.
Records of any contact you initiate with tk1921 support, including live chat transcripts, email correspondence, and support ticket history.
tk1921 processes your personal data only for clearly defined, legitimate purposes. We do not sell your personal data to third parties for their own marketing use under any circumstances. The primary purposes for which we process your data are:
- Account Management: To register, verify, maintain, and secure your Player Account on the Platform.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved payment channels, and to maintain accurate transaction records.
- Identity Verification (KYC): To comply with our know-your-customer obligations and confirm that each player meets the minimum age requirement of 21 years.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other illegal conduct on the Platform.
- Responsible Gaming: To monitor betting behaviour for signs of problem gambling and to administer player-protection tools such as deposit limits, cooling-off periods, and self-exclusion arrangements.
- Customer Support: To respond to your queries, resolve disputes, and improve the quality of our support services.
- Marketing Communications: To send you promotional offers, bonus notifications, and seasonal campaign information (e.g., BPL season, Eid, Pohela Boishakh promotions) where you have consented or where we have a legitimate interest in doing so. You may opt out at any time.
- Legal Compliance: To meet our obligations under applicable laws and to respond to lawful requests from regulatory or law-enforcement authorities.
- Platform Improvement: To analyse aggregated, anonymised usage data in order to improve game selection, site performance, and the overall player experience.
Each category of data processing carried out by tk1921 rests on one or more of the following legal grounds:
Processing that is strictly necessary to perform the contract between you and tk1921 — for example, processing your payment details to settle a withdrawal, or verifying your identity to activate your account — is carried out on the basis of contractual necessity.
Where processing is not strictly required to perform the contract but serves a compelling legitimate interest of tk1921 or its players — such as fraud detection, platform security, and responsible gaming monitoring — we process data on the basis of legitimate interests, provided those interests are not overridden by your rights and freedoms.
Where we rely on your consent — for example, to send marketing emails or push notifications — you may withdraw that consent at any time by updating your notification preferences in account settings or by writing to [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
Certain processing activities — such as retaining transaction records for anti-money-laundering purposes — are carried out because tk1921 is legally required to do so. In such cases we have no discretion to waive the retention obligation, regardless of any request from the player.
All data in transit is protected by industry-standard TLS/SSL encryption
We never sell your personal data to third parties for their own marketing
Data is stored on encrypted servers with access controls and audit logging
You may request deletion of your personal data subject to legal retention obligations
Data is retained only as long as necessary for the purpose it was collected
Marketing communications can be disabled at any time from account settings
tk1921 does not share your personal data with external parties except in the following clearly defined circumstances:
- Game Providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive session and account identifiers necessary to deliver their games. They do not receive your full identity or financial data.
- Payment Processors: Mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners receive only the transaction data strictly required to process deposits and withdrawals.
- Identity Verification Partners: Where a third-party KYC provider is used to verify your identity documents, only the data necessary for that verification is transmitted. Verification partners are contractually bound to process your data solely for the purposes of identity confirmation.
- Legal & Regulatory Authorities: tk1921 may disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law, a valid legal order, or in order to protect the rights and safety of tk1921, its players, or third parties.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a substantial part of tk1921's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.
All third parties who receive your personal data are required by contract to process it lawfully, keep it confidential, apply appropriate technical security measures, and use it solely for the purpose for which it was disclosed.
tk1921 uses cookies and similar tracking technologies to operate the Platform, maintain session security, and gather aggregated analytics data. Cookies are small text files placed on your device when you visit the Platform.
These cookies are strictly necessary to operate the Platform and cannot be switched off. They include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. Without these cookies, core Platform functionality — including login, game loading, and payment processing — would not work.
We use anonymised analytics cookies to understand how players navigate the Platform — which pages are visited most, how long sessions last, and where drop-off points occur. This data is aggregated and does not identify individual players. It is used solely to improve Platform performance and user experience.
These cookies remember your Platform preferences — such as your preferred language setting, notification choices, and last-visited game category — so you do not need to reconfigure them on every visit. You may clear these cookies via your browser settings at any time without affecting your account.
You can manage or delete cookies at any time through your browser or device settings. Please be aware that disabling essential cookies will impair the functionality of the Platform. For further information on managing cookies, consult your browser's help documentation.
tk1921 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active Account Data: Retained for the lifetime of your account and for a period of five years following permanent account closure, in order to comply with anti-money-laundering record-keeping requirements.
- Transaction Records: Deposit, withdrawal, and wagering records are retained for a minimum of five years from the date of the transaction, regardless of account status.
- Identity Verification Documents: Retained for the duration of your account and for five years following closure, or such longer period as may be required by applicable law.
- Support & Communications Records: Retained for three years from the date of the last communication, or longer where the communication relates to an ongoing dispute or regulatory inquiry.
- Marketing Consent Records: Retained for three years from the date of consent or the date of the last marketing communication, whichever is later, to demonstrate compliance with consent obligations.
- Anonymised Analytics Data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be used to identify any individual.
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to technical constraints, it will be placed in a restricted state and deleted at the next scheduled purge cycle.
As a tk1921 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving a valid request.
You have the right to request a copy of the personal data we hold about you, together with information about how it is being processed. We will provide this in a structured, commonly used, machine-readable format.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through your account settings. For changes to identity documents or date of birth, please contact support.
You may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where you believe the data has been processed unlawfully. Please note that we may be legally required to retain certain data — particularly financial transaction records — even after an erasure request.
You have the right to request that we restrict processing of your personal data in certain circumstances — for example, while a rectification request is being verified. You also have the right to object to processing carried out on the basis of legitimate interests, including direct marketing, at any time.
Exercising your right to erasure or restriction may result in your Player Account being closed, as we may be unable to operate the account without the relevant data. Any pending balance will be returned to your registered payment method before account closure.
tk1921 applies a combination of technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- End-to-end TLS/SSL encryption for all data transmitted between your device and tk1921's servers.
- Encryption at rest for all databases containing personal and financial data.
- Role-based access controls ensuring that only authorised personnel with a legitimate need can access personal data.
- Continuous intrusion detection and automated alerting systems to identify and respond to suspicious activity in real time.
- Regular third-party security audits and penetration testing of the Platform's infrastructure.
- Staff training on data protection obligations and internal policies governing the handling of personal data.
Despite these measures, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, tk1921 will notify affected individuals as promptly as reasonably practicable and will take all steps necessary to contain and remediate the breach.
The tk1921 Platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect or process personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the associated account, delete the data, and return any deposited funds to the payment source.
If you believe that a minor has registered on tk1921 using false information, please notify us immediately at [email protected]. We take the protection of minors very seriously and will act on all credible reports without delay.
tk1921 reserves the right to update this Privacy Policy at any time. Where changes are material — meaning they alter your rights, the categories of data we collect, or the purposes for which we process it — we will notify registered players by email or in-platform notification at least 7 days before the updated Policy takes effect.
Non-material changes, such as typographical corrections, clarifications, or formatting updates that do not affect your substantive privacy rights, may be applied immediately without prior notice. The "Last updated" date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how tk1921 protects your data.
Your continued use of the Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by tk1921, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours during normal business hours (Bangladesh Standard Time, UTC+6).
Email: [email protected] — Please use the subject line "Privacy Rights Request" for any formal data subject request. For general privacy questions, any subject line is fine.
For a full overview of your obligations as a player and the rules governing your use of the Platform, please also review our Terms & Conditions and our Responsible Gaming page.
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